Shipping & Refunds

How and when will I receive my adoption package?

In order to keep our shipping costs as low as possible, standard packages are shipped through Canada Post, unless otherwise indicated. Tracking numbers are not provided and we are not able to advise when packages will be delivered once it has been sent from our offices. If you have not received your package within 10 business days of your purchase order, please contact the Wildlife Conservancy directly at 416-392-9114 or wildlifeconservancy@torontozoo.ca.  

When indicated, oversized packages are shipped through Purolator and tracking numbers will be provided when a valid email address is available.

What is the refund policy?

All Adopt an Animal packages and are non-refundable.

My Adopt an Animal package was damaged upon arrival.

If your adoption package arrived damaged or otherwise incorrect, a replacement may be sent at our sole discretion and the cost of shipping will be covered by the Toronto Zoo Wildlife Conservancy. Please call 416-392-9114 or email wildlifeconservancy@torontozoo.ca to make arrangements.